Overview: Discover our Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Some items may be eligible for a refund under specific conditions.
To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in the original packaging. Additionally, a return authorization may be required before shipping the item back to us.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a valid proof of purchase, such as a receipt or transaction reference. Please do not send your purchase back to the manufacturer unless instructed.
Partial Refunds
There are certain situations where only partial refunds are granted:
- A book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery and falls outside the return eligibility period.
Refunds and Returns Policy
Once your return is received and inspected, we will send you an email notifying you of the refund request procedure. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card statement or original method of payment within a certain number of days. Please note that some refunds may be subject to handling fees.
Late or missing refunds
If you haven’t received a refund yet:
- Recheck your bank account or credit card statement for any processing delays.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank policy department. There is often a processing delay before a refund appears.
- If you’ve done all of this and still have not received your refund, please get in touch with our customer support at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items, promotional products, or discounted bundles cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at {email address} and request a return authorization before sending your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift at the time of purchase or was shipped to the buyer first, we will send a refund confirmation email to the gift giver instead.
Shipping Returns Policy
To return your product, mail your package to {physical address}, ensuring that you include a return tracking number for security.
- You will be responsible for paying the return shipping fee. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchange request to be processed may vary.
If you are returning a high-value item, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items without tracking.
Need help?
For any questions related to refunds and returns policy contact us at {email} or call our customer support team.
Contact us at {email} or our telephone for questions related to refunds and returns policy.
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